Privacy Policy

Last updated: Oct 15' 2025

Welcome to Ahmad Kalia East (“we”, “our”, “us”).
We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website ahmadkaliaeast.com (the “Site”) or make a purchase from us.

By using our Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of personal and non-personal information:

1.1 Personal Information

Collected during account creation, checkout, or communication:

  • Full Name

  • Email Address

  • Billing Address

  • Original/Shipping Address

  • Phone Number

  • Payment Information (Visa, Mastercard, Stripe details; Cash on Delivery)

Note: We do not store your full card details. Card payments are securely processed through Stripe and other payment gateways.

1.2 Browsing & Automatically Collected Data

Collected through cookies and analytics tools:

  • IP address

  • Browser type & device information

  • Pages viewed and time spent

  • Referral links

  • Cookies, pixels, tracking scripts

  • General website interaction data

2. How We Use Your Information

We use collected data to:

  • Process and deliver your orders

  • Verify payments and prevent fraud

  • Provide customer support

  • Improve website functionality and user experience

  • Send order confirmations and updates

  • Send marketing emails and newsletters (only with your consent)

  • Analyse website performance using Google Analytics and Meta Pixel

  • Display personalised ads and retargeting campaigns

  • Communicate through live chat and WhatsApp chat for support

3. Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

  • Remember your preferences

  • Analyze website traffic

  • Improve site performance

  • Run targeted advertising campaigns

  • Measure marketing effectiveness

You can disable cookies anytime through your browser settings.

4. Third-Party Sharing

We may share your data with the following trusted partners only to provide essential services:

4.1 Payment Gateways

  • Visa

  • Mastercard

  • Stripe

  • Cash on Delivery partners
    (Used only for payment processing and verification.)

4.2 Analytics & Marketing Tools

  • Google Analytics

  • Meta Pixel (Facebook/Instagram Ads)

  • Email marketing tools

  • Live chat and WhatsApp chat integrations

4.3 Delivery & Logistics Partners

Only the necessary shipping information is shared to deliver your order.

We do not sell, trade, or rent your personal information to any third parties.

5. International Orders

Since we sell internationally, your data may be processed outside your country.
We ensure all partners follow strict security standards and compliance requirements.

6. Email Marketing & Newsletter

By subscribing to our newsletter or placing an order, you may receive:

  • Promotional emails

  • New collection announcements

  • Discount offers

  • Brand updates

You can unsubscribe anytime using the “unsubscribe” link in emails or by contacting us.

7. Data Security

We use industry-standard security measures to protect your information, including:

  • SSL encryption

  • Secure payment gateways

  • Restricted data access

  • Regular security audits

However, no online transmission is 100% secure; we strive to protect your data but cannot guarantee absolute security.

8. Customer Rights

Depending on your region, you may have the right to:

  • Access your personal data

  • Update or correct information

  • Request deletion of your data

  • Withdraw consent from marketing emails

  • Limit processing of your data

To exercise these rights, email us at info@ahmedkaliaeast.com.

9. Children’s Privacy

Our website is not intended for individuals under 13 years old.
We do not knowingly collect data from children.

10. Links to Other Websites

Our Site may contain links to third-party websites.
We are not responsible for the privacy practices of external sites.

11. Refund, Return & Exchange Policies

Your use of our website also acknowledges that you agree with our:

Exchange Policy

  • No exchanges based on personal preference (items are custom-made).

  • Exchanges allowed only for defective/incorrect items.

  • Item must be unused and undamaged.

  • Lawn products and custom orders are non-exchangeable.

Return Policy

  • All purchases are final and non-refundable.

  • Incorrect items may be exchanged (subject to availability).

  • Report issues within one week of receiving your order.

Refund Policy

  • No monetary refunds.

  • Exchanges of equal or higher value may be considered.

  • Bridal/Formal orders cancelled due to non-payment are not eligible for refunds.

  • 7-day payment completion notice applies.

  • Advance payments are non-refundable.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Updates will be posted here with the “Last Updated” date revised.

13. Contact Information

For questions about this Privacy Policy, contact us:

Ahmad Kalia East
Store #3, C4 Lane 3, Zamzama Commercial Area, Defence V Karachi, Karachi City, Sindh 75600
📧 info@ahmadkaliaeast.com
📞 +92 335 6786678